Move Square Reader away from sources of Bluetooth interference, such as near microwave ovens, cordless phones, or fluorescent lights or on a metal table. Try plugging the power adapter into a different outlet. Avoid using Square Reader in wet environments, and avoid getting water or liquid in the insert slot. However, there is no guarantee that interference will not occur in a particular installation. Disconnect the USB cable from the Square Stand or dock and then attempt to pair. Charging the reader To charge the BBPOS Chipper 2X BT, use the included micro USB cable. Check out the exhaust vent. Press the button on your Square Reader once to see the battery level. Chip & Tap Reader: First and last flashing red lights. You can also first try briefly putting your device into Aeroplane mode. This feedback is used only to improve this Support Centre article and is not sent to our Support team. Do not let go of the power button until after the red lights have stopped flashing. If you see any debris or damage to a cable or any connectors, discontinue use and contact Square Support for a replacement. To put the Square Reader into pairing mode, press the Square Readers power button for 3-10 seconds until you see 4 orange blinking lights. Why doesnt the Square Reader connect wirelessly with my iPad 2? You can check the battery level on your Reader by tapping the small button on the side. If the lights on the Square Reader turn on, youre all set. 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If your reader isnt working properly, and youve tried the troubleshooting tips, you can submit a warranty claim to receive a replacement. Once you go into Airplane Mode, connect your Bluetooth back on to be able to use your Square Reader. Low battery may increase disconnections between your device and Square Reader. How do I check the battery level of my reader? Reopen the Square app and re-pair at Settings > Card Readers. Press the button again to turn the Square Reader on and observe any lights on the reader. Check that your Square Reader has adequate battery. Based on the issue you are describing, you will definitely need to get in touch with one of our support agents sooner than later. From here, you can select the Square Reader and tap the Connect a Reader button. Do not use strong magnets, hook-and-loop fasteners (like Velcro), adhesive, or mounting hardware not tested by Square to frequently mount and unmount Square Reader. Square cables and wall chargers are tested thoroughly and adhere to government standards. on Square SPC2 Contactless and chip reader User Manual, Square stand ipad Reader and Dock User Manual. 600, San Francisco, CA 94103. Regarding this, how do I reset my square chip reader? Get the most life out of your Square Reader for contactless and chip & PIN cards by avoiding damage to the hardware. Use a small object like a hair pin, pen lid or paper clip to firmly press and hold the button on the reader for 20 seconds or after the four lights stop blinking red. Plug in Square Reader for at least 20 minutes to be sure its charged. Which causes your reader will disconnect. We dont officially support splitters or third-party USB hubs, but you can connect the reader wirelessly to your iPad via Bluetooth Low Energy (BLE). You need to replace it ASAP. If the item details above aren't accurate or complete, we want to know about it. 1-4 green lights will flash depending on your Square Reader battery level. (Kindle is not compatible). To do so, I will connect with you on email so please reply to me there.Warm regards. Can I use the contactless and chip card Reader in Offline Mode? You can read a product overview, find tech specs, and pricing info here. Can I use a splitter to connect my reader? To do so, head to Settings > Privacy > Bluetooth and enable permissions for the Square app. Once you place an order, your reader will arrive in 5 to 7 business days. The USB hub on my Square Stand is full. Charge your Square Reader for at least 20 minutes. Any help? Low Battery. If you are having trouble accepting EMV or tap transactions: The tips below usually fix most charging issues customers encounter with the reader: If the Square Reader lights dont turn on, try again and make sure to firmly press and hold the Square Readers button for a full 20 seconds. For a family in Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Home Square Square SPC2 Contactless and chip reader User Manual. Your Reader must be within three metres of your device. My Square Reader wont pair with my device, Charging and Powering Your Square Devices Safely, Accepting Chip and PIN Card Payments with the Square Contactless and Chip and PIN Reader. Certain attachments and environments can cause damage to Square Reader over time and shorten the lifespan of your device. To do so, on your device, head to. While the reader is charging, use a small object like a hair pin, pen cap or paper clip to firmly press and hold the button on Square Reader for 20 seconds, or after the four lights stop blinking red. An attempt to break the reader open to access the mechanisms inside is detected. Make sure the Square Stand is plugged into the USB hardware hub and that the power adapter is plugged into a grounded AC outlet. Press the button again to turn Square Reader on and observe any lights on the reader. Click Like to let me know! To protect your Square Reader from everyday wear and tear, we recommend using the compatible cases, mounted, and charging dock featured in Square Shop. You can also reset your Square Reader to disconnect it from all previous devices: Charge your Square Reader for at least 20 minutes. Do not let go of the power button until after the red lights have stopped flashing. The USB accessory hub on my Square Stand is full. To wake up your Square Reader, press the button on your Square Reader once and wait a few seconds for it to reconnect. For iOS devices, this can be found in Settings Bluetooth. If Square Reader lights turn on, youre all set. To connect your reader to another device, make sure to disconnect it from its current device. Squares standard processing fee is 2.6% + 10 for contactless payments, swiped or inserted chip cards, and swiped magstripe cards. Connect wirelessly to your mobile device with Bluetooth LE or plug directly into an optional Square Stand and Dock for Square Reader. Check your batteryPush the button on your reader once to check its battery level. Were experiencing issues that may affect your Square services. Make sure the Square Reader is firmly plugged into the USB accessory hub of your Square Stand or into a grounded AC outlet. Why is my steam generator iron leaking water? Can I attach my Square Reader to my mobile phone or tablet? Your Square Reader may have entered sleep mode, Close and reopen the Square app on your device, Check that your Square Reader has adequate battery, Restart your phone, tablet, or other electronic device, Turn on Bluetooth from your device settings, Move your Square Reader away from common sources of Bluetooth interference, Pairing your Square Reader for the first time, Pairing your Square Reader with a new device, My Square Reader wont accept card payments. Check if your device is supported. 1 blinking red light means your battery is low charge immediately. Consult the dealer or an experienced radio/TV technician for help. Close and reopen the Square App on your device. The dock keeps the Square contactless and chip reader charged and in place for quick, seamless countertop transactions. Make sure to firmly press and hold the Square Readers button for a full 20 seconds. This puts it into pairing mode make sure you are using the most recent version of the Square Point of Sale app by heading to the App Store on an Apple device, or the Play Store on an Android device.Next, make sure that your Square Reader has enough charge to pair with your device. Your Square Reader may have entered sleep mode. Always charge your devices in a dry environment away from all sources of moisture. Turn on Bluetooth from your devices settings. Airplane Mode disables Bluetooth on your device which will cause your Square Reader to disconnect. We offer a compatible Dock for Square Reader that will charge your Square Reader while you take payments. If you see a blinking red light, that means your Square Reader battery is low and should be charged immediately. The first and last red lights are flashing. If you see any debris or damage to a cable or any connectors, discontinue use and contact Square Support for a replacement. Make sure all connections are fully engaged before charging your device. Plug in the reader for at least 20 minutes to be sure its charged. Get the most life out of your Square Reader for contactless and chip by avoiding damage to the hardware. Can I use any USB cable to charge the reader? Trane Furnace Red Light Flashing[Solved], Duraflame Heater Keeps Shutting Off[7 Ea My Square Reader wont pair with my device, My Square Reader wont accept Credit Cards, Charging and Powering Your Square Devices Safely, Accepting Chip Card Payments with the Square Contactless and Chip Reader, connect Square Reader directly to the Stands hardware hub via USB. After 20 seconds, release the button and wait 10 seconds. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. For next steps please contact our. If you see a blinking red light, that means your Reader battery is low and should be charged immediately. You can connect your reader wirelessly or by using the included USB cable to plug directly into the hardware hub of the Square Stand. If the lights on the Square Reader dont turn green, firmly press and hold the readers button for a full 20 seconds. To do so, head to the Square app on the device previously connected your Square Reader and follow the steps outlined above. Check that the chip on your customers card is facing up. Keep your Square Reader for contactless and chip charged and in place for quick, seamless countertop transactions by attaching it to the Dock for Square Reader. If the lights dont turn on, please try again and make sure to firmly press and hold Square Readers button for a full 20 seconds. Do not let go of the power button until after the red lights have stopped flashing. Low battery may increase disconnections between your device and Square Reader. In addition, the contactless and chip reader works alongside the magstripe reader to swipe chip cards and magstripe-only cards. How to Order and Set Up a Free Square Credit Card Reader. The battery is shorted out from a powerful charging source. Thanks, we'll work on improving this article. While the Square Reader is charging, use a small object like a bobby pin, pen cap, or paper clip to firmly press and hold the button on the Square Reader for 20 seconds. Square Reader for contactless and chip comes with a free Square Reader for magstripe so you can swipe cards the old-fashioned way, too. Press the button on your Square Reader once to see the battery level. 1 solid red light means your battery is 25% charged. Square hardware can only be used in the country where it was originally purchased. Make sure all connections are fully engaged before charging your device. If youre having trouble accepting EMV or tap transactions: Ensure that your reader is fully charged and that you have a strong Wi-Fi or mobile data connection. Airplane Mode disables Bluetooth on your device. Why is my St Augustine grass turning purple? Move your Square Reader away from sources of Bluetooth interference such as microwave ovens, cordless phones, fluorescent lights or using your Reader on a metal table. Do not let go of the power button until after the red lights have stopped flashing. Inspect your cables and devices for any damage or debris that could interfere with the proper performance of your Square products. - Was your question answered? After 20 seconds, release the button and wait 10 seconds. We offer a compatible Dock for Square Reader that will charge your Square Reader while you take payments. We offer several compatible phone and tablet cases that hold both your device and your Square Reader for contactless and chip & PIN cards. Turn on Bluetooth in your device settings. On your phone or tablet, tap into the Bluetooth section in your settings. Comment * document.getElementById("comment").setAttribute("id","a0b0365ab67e7d7f0a0ab70ab43344ea");document.getElementById("afe6277d1c").setAttribute("id","comment"); Save my name, email, and website in this browser for the next time I comment. If the lights on the Square Reader dont turn green, firmly press and hold Square Readers button for a full 20 seconds. Bring Square Reader within 10 feet of your device. Where can I find general information about this reader? via live chat, email, or phone so we can help you out! Airplane Mode disables Bluetooth on your device, which will cause your Square Reader to disconnect. If the lights dont turn on, please try again. Flashing red: The reader's battery is low. 0:00 Intro 0:10 Device troubleshooting0:38 Reader battery level0:54 Bluetooth troubleshooting1:20 Reboot your reader1:50 Re-pair your readerIf youre having trouble pairing your Square Reader to your phone or tablet, there are a couple of troubleshooting steps you can try / to get things back up and running.First, check and make sure that your devices operating system is up to date. Check out our video on Accepting Chip Card Payments with the Square Contactless and Chip Reader for additional help. Restart your phone, tablet, or other electronic device. Try turning Bluetooth off and back on. If the lights dont turn on, please try again. Other potential security concerns. If you continue to have trouble with your Square Reader after trying the above steps, you can reset your Square Reader: While Square Reader is charging, use a small object like a hair pin, pen cap or paper clip to firmly press and hold the button on Square Reader for 20 seconds. The Bluetooth connection may be out of range and could disconnect. If you are attempting to pair your Square Reader with a new device or switching the Square Reader to a different device, you must first forget the connection to the previous device. The BBPOS Chipper 2X BT is a handheld reader for use with mobile applications. You should see one to four green lights flash depending on your Square Readers battery level. Restart your phone, tablet or other electronic device. Always charge your device in a well-ventilated area. Store your devices and cables in a safe place away from moisture, extreme temperatures, and debris as these can cause fire, electric shock, injury, or damage to your Square product. For next steps please contact our24/7 Support teamvia live chat, email, or phone so we can help you out! To process magstripe cards, you can use the Square magstripe reader alongside your contactless and chip reader. If you have an iPad 2 with a Square Stand, you can connect the reader directly to the Stands hardware hub via USB. If it does not connect after pressing the button once, press and hold for ~5 seconds until it shows flashing orange lights. While Square Reader is charging, use a small object like a bobby pin, pen cap, or paper clip to firmly press and hold the button on Square Reader for 20 seconds. While the Square Reader is charging, use a small object like a bobby pin, pen cap, or paper clip to firmly press and hold the button on the Square Reader for 20 seconds. On an Android device, tap the gear icon, then Forget. If you see Account Ineligible, your Square Reader may have been purchased in a different country. If your reader is completely out of battery, you will see two scrolling red lights when you reconnect your reader to power and it initiates charging. If you are having trouble accepting EMV or tap transactions: Ensure that your Square Reader is fully charged and that you have a strong Wi-Fi or cellular data connection. Always charge your devices in a dry environment away from all sources of moisture. Press the button again to turn Square Reader on and observe any lights on Square Reader. How do I return my reader or order a replacement? Create your free account today. You can continue to use your chip card reader, but you wont be able to use the contactless and chip reader at the same time, as they dont work together. If youre attempting to pair your Square Reader with a new device or switching the Square Reader to a different device, you must first have your reader forget its connection to the previous device. We dont officially support splitters or third-party USB hubs, but you can connect the reader wirelessly to your iPad via Bluetooth Low Energy. Yes, theyre just as secure as accepting chip cards. Check out our video on Accepting Chip Card Payments with the Square Contactless and Chip Reader for additional help. The reader can be used with multiple devices, but it only connects with one device at a time. After 20 seconds, release the button and wait 10 seconds. Confirm that your customers card has a chip, meaning its EMV-enabled. You can also first try briefly putting your device into Airplane mode. Thanks, we'll work on improving this article. LED status lights Turn on Bluetooth in your device settings. Do not let go of the power button until after the red lights have stopped flashing. This next bit isnt quite software related, but its worth mentioning all the same: Square Terminal comes with a promise of 24/7 phone support. Can I use a splitter? Pet crocs and red carpets: Africa's top shots. A blinking red light is an indication that you have a low battery, and you need to charge your Square chip card reader immediately. Visit Square Shop to learn more. Inspect your cables and devices for any damage or debris that could interfere with the proper performance of your Square products. Get the most life out of your Square Reader by avoiding damage to the hardware. If the lights on the Square Reader turn on, youre all set. Turn on Bluetooth from your devices settings. These cases fit a variety of cell phones and tablets. The tips below usually fix most charging issues customers encounter with the reader: Make sure Square Reader is firmly plugged into the USB hardware hub of your Square Stand or into a grounded AC outlet. Turkey has blamed Kurdish rebels. Were experiencing issues that may affect your Square services. Most people dont carry a ton of cash around anymore. 0:00 Intro 0:10 Device troubleshooting0:38 Reader battery level0:54 Bluetooth troubleshooting1:20 Reboot your reader1:50 Re-pair your readerIf you're having . Store your devices and cables in a safe place away from moisture, extreme temperatures and debris as these can cause fire, electric shock, injury or damage to your Square product. Do not let go of the power button until after the red lights have stopped flashing. See Apples article on Bluetooth interference for additional information. If the reader is unresponsive after the update completes, restart the reader by turning it off and on. If you see Account Ineligible, your Square Reader may have been purchased in a different country or your Square account may not be activated for card processing. Square cables and wall chargers are tested thoroughly and adhere to government standards. Or, you can use Square in Offline Mode. Learn more about the installment plan. This feedback is used only to improve this Support Center article and is not sent to our Support team. Depending on what kind of power-draw your wall port and charging cable are designed for, it should only take 2-3 hours to fully charge the Contactless + Chip Reader. Yes. To do so, visit your in-app Settings > tap Card Readers > select your reader from the list > tap Forget this Reader. You can also disconnect the reader by holding down the button on the reader for 20 seconds, until the red lights stop flashing. This device complies with part 15 of the FCC Rules. Power Off the Printer, Wait Two Minutes, then Power On the Printer. Your Square Reader must be within three metres of your device. We dont officially support splitters or third-party USB hubs, but you can connect the card reader wirelessly to your iPad via Bluetooth. Use a small object like a bobby pin, pen cap, or paper clip to firmly press and hold the button on the Square Reader for 20 seconds or after the 4 lights stop blinking red. Olivia | Social Care @ Shopify- Was my reply helpful? You should see 1-4 green lights flash depending on your readers battery level. Square Reader connects wirelessly with the iPad 3 or later. You can also first try briefly putting your device into Airplane mode. No, Offline Mode supports magstripe payments only, so youll need to use the magstripe reader or the Square Stand. To pair your Square Reader in the Square App: Go to the Square app and tap More from the navigation bar at the bottom of your screen. Wait a few seconds for Square Reader to connect. Can I use Square Reader for contactless and chip & PIN cards in Offline Mode? Once you go into Airplane Mode, turn your Bluetooth back on to be able to use your Square Reader. Once you go into Airplane Mode, connect your Wi-Fi and Bluetooth back on to use your Square Reader. To conserve battery, your Square Reader will automatically enter sleep mode if it hasnt taken a payment for two hours, and the message Press Button on Reader Learn More will appear in the Square App. To connect your reader to another device, make sure to disconnect it from its current device. Remove moisture by allowing Square Reader to dry out with the insert slot facing down. Your customer can then insert a chip card. A detailed overview on the liability shift and what it means for your business can be found in Squares liability shift guide. Design images are covered in a clear enamel Reset your Reader.Hold down the power button for approximately 20 seconds until you see red lights stop flashing on the Reader. In case you are looking to take magstripe payments while in Offline Mode, disable Wi-Fi only and you will maintain your Bluetooth connection. Check that your device is connected to the internet, you are unable to use your Square Reader in Offline Mode. While the reader is charging, use a small object like a bobby pin, pen cap, or paper clip to firmly press and hold the button on the reader for 20 seconds. If you see a blinking red light, that means your Square Reader battery is low and should be charged immediately. Keep in mind your device needs to have an internet connection to pair your reader, you are unable to use your reader in Offline Mode. If youre using an iPhone or iPad on iOS 14 or higher, make sure Bluetooth permissions for the Square app are enabled. Without wifi your options are to use a data enabled device, the easiest being a phone running IOS or Android(?) Square Contactless and Chip Reader. Once its on, you dont need to worry about turning off the reader. The tips below usually fix most charging issues customers encounter with Square Reader: Make sure Square Reader is firmly plugged into the USB hardware hub of your Square Stand or into a grounded AC outlet. Keep the connectors free of foreign objects and debris. This indicates that the USB Card Reader is unable to communicate with the MFP device. We offer several compatible phone and tablet cases that hold both your device and your Square Reader. Why does my Square Reader disconnect when I turn on Airplane Mode? Check that your device is connected to the internet, you are unable to use your Square Reader in Offline Mode. Once the lights flash off, your Reader has been rebooted.Before you re-pair the Reader, toggle your Bluetooth setting off, toggle back on and then turn your phone or tablet off and let it rest for 30 seconds. This reader is compatible with iOS and Android SDKs. The Square chip card reader does require charging, but each charge lasts quite awhile. Airplane Mode disables Bluetooth on your device. Check that your device is connected to the internet or 3G/4G. After 20 seconds, release the button and wait 10 seconds. The Square Reader is the perfect credit card reader for small business or large business.