does stubhub refund cancelled events

[5] Better yet, because the arbitration proceeding is administered by the American Arbitration Association (AAA) and its consumer arbitration rules permit the arbitrator to award you any legal fees and costs you could have received in court (consumer-friendly California law applies per the user agreement),[6] you can hire a lawyer to file your refund arbitration claim and StubHub will likely have to pay his/her fees and costs too. StubHubs return policy is called the FanProtect Guarantee. StubHub will require you to send in the incorrect tickets and it will be at their discretion whether they issue you a full refund or offer you StubHub credit for future events. However, UPS and retail fees will not be refunded. McMillan is represented by a Detroit law firm specializing in class actions. [2] StubHub said theyd refund canceled tickets, but now theyre taking that back (StubHub is here for you. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. StubHub is based in San Francisco. Suite 101 That may be the best way to protect you, the fan, from StubHub. Copyright 2023 CBS Interactive Inc. All rights reserved. To enjoy unlimited access to our journalism, subscribe today. In addition to the Demand for Arbitration, Consumer Arbitration Rules form itself, youll also want to include the following: These documents may be submitted to the AAA via its website (www.adr.org) or by mail. |, How to Get a Refund from StubHub Because Getting a Future Credit for an Event That May Never Happen Just Sounds Sketchy. Were committed to guiding you towards the resources you need to answer questions about your event. Tel: 205.795.6588 Your email address will not be published. seq., it seems unlikely that an arbitrator would find a claim demanding a refund in the context of a COVID-19 event cancellation to be so frivolous as to award arbitration fees against the consumer. If sellers had events canceled, StubHub would. That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. EIN: 41-0953924. It is your responsibility to check with the venue, team, or performer website to understand all health and safety requirements before you go. According to court documents, when the pandemic caused wide-spread cancellations of events, StubHub reassured customers they would be receiving cash refunds, but they could opt to get a credit instead. * 21+ (19+ CA-ONT) (18+ NH/WY). The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation. Did you find it helpful? This may include details from your tickets (so be sure to keep them), or information from the event venue. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. Buyers of NFL tickets agree to the NFLs supplemental health and safety terms and all team-specific terms available therein. 2021 The Associated Press. Ticket sales volume had crashed at the same time as they'd been receiving chargebacks from customers and requests for refunds on cancelled shows. Marketplace is a division of MPR's 501 (c)(3). No representation is made that the quality of legal services to be performed is greater than the quality of legal services performed by other lawyers. We will process the refund to your original payment method within 5 days. Sellers won't face consequences under our dropped order policy, but we may ask them to send proof their tickets were canceled. Only 120% coupon? pic.twitter.com/onFRrGVh6S. [9] But go ahead and set this down for review on your calendar because in this authors experience, StubHub may not respond. StubHub said it was the first in the ticket brokerage industry to offer the 120% credit and that so farabout 70% of its customers accepted the option. In a statement to the site, StubHub indicated it made the difficult but responsible decision to furlough a portion of our employee base. The site reports the number of employees to be 67 percent of the companys workforce, leaving approximately 150 workers out of about 450 to handle operations until at least June.. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. Full buyer Terms & Conditions here. StubHub, as the middleman between buyers and sellers of secondhand tickets, says that handling refunds for the huge number of canceled concerts is simply not manageable. StubHub, for example, typically provides a credit of 120% of the total amount paid for tickets when an event is canceled (though the company recently . If a ticketholder cant attend, they can resell their tickets on StubHub with no selling fee. StubHubs Policy on Venue Health and Safety Protocols, COVID-19 Impacted Event Policy - What You Need to Know Before You Go. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled . StubHubs FanProtect promise boasts that every order is 100% guaranteed because 99% guaranteed just sounds sketchy.[11] If you think that is a broken promise because receiving future credit for an event that may never happen just sounds sketchy too, file a refund arbitration claim to get your money back. The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. Please enter valid email address to continue. Legend Re: Refunding tickets to a cancelled event Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. "You give the guy a free piece of cheesecake, do you want them to come back and eat 500 more down the road? StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. Through my 2 plus hour phone conversations, I learned that the link to accept the tickets can also expire and the seller then has to be contacted and the whole . I still printed out the notice of dispute. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. If an event is canceled, well give you a StubHub credit for 120% of the amount you paid. . If your event is canceled, StubHub says it will add a coupon worth 120% of your original order to your StubHub account. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any "savings" it may have pulled in onto ticket sellers, who according to the lawsuit "have in many or all instances been backbilled for the canceled events." StubHub finally addressed the formal . StubHub owed him $111.36. Terms & Conditions. Fax: 601.707.7913, 1 Timber Way If your event is canceled and not rescheduled, you'll automatically receive a full refund back to your original method of payment. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. Kimmel says its not as hard as you might think. A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. Customers can choose to keep their credits if they like. Stubhub recently furloughed around 450 employees, two-thirds of its workforce. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. Kimmel says, legally, companies cant just change the rules due to COVID-19. StubHub is here for you. Farley said refunds should be a piece of cake. February 16, 2021 March 13, 2020 by Brett Goldberg. Ticketmaster and its owner, Live Nation, whose pandemic ticketing policies were also subject to complaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. See, If a team, venue, or event organizer relocates seats due to social distancing measures and the new seat doesn't match what the buyer originally purchased, the buyer, If the primary doesn't invalidate the seller's tickets and they drop the order, the seller will face consequences under our. Consumer lawyer Craig Kimmel says in most cases, its better to get a refund now. "It was no problem canceling flights. At the same time, consumers who had purchased approximately $5 billion annually from StubHub clamored for refunds of the tickets they had bought for shows which were postponed or cancelled as. 3. Its no longer giving refunds, just coupons. 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers, A monetary refund, up to the full value of your tickets, FanCode credit, for use towards future StubHub purchases, up to the full value of your tickets, Replacement tickets of equal or greater value than the ones that you purchased. Just a heads-up that some of the services were reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. FLASHBACK: Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. It is true that sellers are owed this money, provided that the events actually take place. By attending the event, you assume all risk of exposure to COVID-19. All Rights Reserved. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told the Associated Press. You don't throw him out of the restaurant," Rossman said. All rights reserved (About Us). But StubHub simply cant afford to play the role of banker. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. Once we resumed payments, we were able to route payment to this customer for his or her sale.. Rossman, a credit card industry analyst, said other sellers like Ticketmaster also have their issues, but there's a particular flaw in StubHub's business model. Read more about event statuses. But people want their cash back now. But when it came to the current situation, it didn't honor the deal, the suit claims. Most venues, ticket platforms, and resellers are offering full refunds (ticket fees included) when an event gets canceled. Early last month, he paid $120 for two seats to the March 20 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. Consumers shouldnt have to underwrite the business problems of this company that can no longer honor the agreement they made, he said. The suit says StubHub's "Fan Protect Guarantee" was a key reason customers were willing to pay premium prices and fees fortickets through the $4 billion company. Amid the coronavirus pandemic, StubHub changed its refund policy. StubHub is offering the retroactive refunds now because the live events industry is opening back up. 505 North 20th Street Some have received refunds, StubHub said, "in jurisdictions where they are required. These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. Payouts delayed for events before COVID-19 shutdowns. StubHub is supposed to respond to your Notice of Dispute form within 30 days after the date your form is sent (mailed) according to the user agreement. They were really good. "In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant. StubHub recently stopped offering cash refunds for canceled or postponed events. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). "The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHub's decision to make this move now," the company said in a statement. Read more about our event cancelation policy. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. What you need to know about coronavirus in Wisconsin, Your California Privacy Rights / Privacy Policy. Prefer a cash refund instead? Unless you want a refund. | NY Call 1-(888)-364-3065 |NYC Health Dept. Viagogo, a tickets marketplace, bought StubHub in February 2020. StubHub will refund your money if an event is cancelled or moved. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. More Local News to Love Start today for 50% off Expires 3/6/23, StubHub says it can no longer afford that business practice, the company furloughed 67 percent of its workforce last week, Stay up to date on all of MLives coronavirus coverage, Wash your hands often with soap and warm water, Clean and disinfect frequently touched objects and surfaces. Fugitive in $18 million COVID fraud scheme extradited to U.S. Energy Department report on COVID's origins rekindles ongoing debate. Use of this website signifies your agreement to our, Read more about our event cancelation policy, relist your tickets and we'll waive the sell fee. We will process the refund to your original payment method within 5 days. The complaint contains several responses to StubHub's tweet about the changed policy from angry users to show they did not consider it convenient. Request to speak to a Vivid Seats agent. We have a situation right now where we had over 20,000 events canceled, basically at the same time," StubHub president Sukhinder Singh Cassidy told Axios.com. If the buyers billing address or event is in one of 14 states with consumer laws around refund then the customer still can receive a refund. StubHub, however, won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. As if the cancellation of sporting events and concerts wasnt enough. SAN FRANCISCO, Calif. (CBS) - The ticket resale company StubHub is now offering customers cash refunds for tickets to events that were canceled during the pandemic. Its important to know your consumer rights when you ask for a refund. Tickets bought through resale sites: For events that are canceled, StubHub, VividSeats and similar sites are giving out refunds just like Ticketmaster. Unless you want a refund)." SBNation.com. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. Avoid close contact with people who are sick. How do I get a refund from StubHub? It turns out, according to BankRate, more than half of people who laid out cash for events since the pandemic shut everything down didn't get it returned, and 60% have given up trying. "If you want a refund don't accept no for an answer, because if you're entitled to one under the original agreement, you should get one," Kimmel said. NEW YORK (CBSNewYork) -- For months, major concerts and sporting events have been canceled or postponed due to the coronavirus pandemic. Our FanProtect Guarantee protects sellers, too: We guarantee you on-time payment for the tickets you sell, according to our terms. They will offer you either 120% credit on a future ticket purchase, or give you your money back. ", According to the suit, StubHub found itself in the current jam because it pays for tickets before events occur, "exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers.". Events that were postponed or rescheduled wont be refunded, Fowlks said. Fax: 251.432.1700, Business Services and Commercial Litigation, Author: Bradley R. Hightower You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Gambling problem? All rights reserved. / CBS New York. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. Not able to attend or sell tickets for performance on THIS DATE, THIS EVENT. There's class action suits, that they violated their fan protect guarantee," Rossman said. That means all of those remaining or yet-to-be-played games hang in limbo. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. This material may not be published, broadcast, rewritten, or redistributed. Are you willing to go through this process of a rescheduled event when you dont know what the future holds for you and how its going to be happening and what your seats are even going to be, because everythings changed; or do you want a refund, consumer lawyer Craig Kimmel said. Sep 15, 2021, 1:28 PM. StubHub suspended that policy in March 2020, following the mass . StubHub notes it was the first to offer the 120% credit for canceled purchases. Otherwise you will receive a voucher for 120% of your purchase price. Help us improve this article with your feedback. Set your price or use our recommended price and tap List tickets. StubHub was pressing hard to get money. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. Buyers turn to credit card disputes to recoup cash. If an event is rescheduled or postponed, your ticket will be good for the new date. President Donald Trump says he spoke with several families including Antwon Rose's President Donald Trump says he spoke with several families including Antwon Rose's. Got our money back last week. Straight-up refunds for purchases from official outlets. The fired Google engineer who thought its A.I. However, there are some cases where StubHub may give you a refund, or even replacement tickets. If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive a Rewards Cash loyalty credit for 110% of the full value of your order total, inclusive of base price, fees, delivery charges, less any sums already refunded. Just remember you may not be given a new ticket or wristband for certain events if the ticket does not scan. Its not acceptable, he said, explaining what to write. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). Daphne, AL 36527 So Farley filed a credit card dispute against them, and won back his $600. Our mission to make business better is fueled by readers like you. 21, et. Unfortunately, as our complaint alleges, StubHub is breaching its . 5. Jackson, MS 39216 StubHub now says it will pay sellers five to eight days after events take place. You cannot return tickets that you bought on StubHub, as StubHub does not sell any tickets itself. Michigans State Emergency Operations Center is coordinating state-government resources and the response to the coronavirus spread. NO MORE REFUNDS. In more refined language, the suit claims that StubHub has "quietly sought to force their buyers to endure the financial losses that Defendants own guarantee created for Defendants in the entirely foreseeable scenario that world occurrences would cause the simultaneous cancellation of numerous public events.". You can read more about how this works at https://techboomers.com/how-to-support-techboomers. Date of experience: 20 January 2023. The firm does it on contingency, so you dont pay a fee. Yes Explain your situation and why you wish to receive a refund. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. Indiana asserted StubHub violated the Indiana Deceptive Consumer Sales Act, Indiana Code 24-5-0.5-1 et seq. Always cover coughs or sneezes with a tissue or sleeve. That includes includes California, Connecticut, Florida, Hawaii, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Rhode Island, Utah, and Virginia. 11 investigates: Policies for getting refunds on canceled, postponed events this summer 11 investigates: Policies for getting refunds on canceled, postponed events this summer. More: Stay up to date on all of MLives coronavirus coverage. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. From the Rolling Stones to James Taylor and Janet Jackson, Pittsburgh had some great concerts lined up for this summer. Offers may be subject to change without notice. But these are unprecedented times.. It was a waiting game until March 30. No problem. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. If you want to receive local news alerts, please download our WPXI News App. Unless you want a refund). SBNation.com. If you sell they will reduce or waive the sellers fee. The agent will be able to grant you a refund if your scheduled event has been canceled. Live Updates:The latest on coronavirus in Wisconsin, Daily Digest:What you need to know about coronavirus in Wisconsin. Theyre trying to tell people they either have to accept a voucher for a percentage more than the ticket price or theyre going to reschedule the event, he said. Terms at draftkings.com/sportsbook. FORTUNE may receive compensation for some links to products and services on this website. You can also follow WPXI on Facebook and Twitter. 100 Matt McMillan filed the lawsuitin federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some 23,000 canceled games, concerts and other events. All Rights Reserved. It has shared the following tips: What you can do to prevent the spread of COVID-19 and other respiratory diseases: For statewide and national information on the virus, visit Michigan.gov/Coronavirus or CDC.gov/Coronavirus. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. Theyre not offering one and I cant make the new date. It was no problem canceling New York City hotels. [6] See Paragraph 21, titled Applicable Laws and Jurisdiction, and Paragraph 22, titled Legal Disputes, of the user agreement. It had already been disbursed to the sellers. According to Celebrity Access, the company furloughed 67 percent of its workforce last week. Stubhub does not have the money for refunds and recently admitted so in court. If you don't, we may cancel orders and charge you as provided in our User Agreement. If you can no longer attend the event, you can relist your tickets and we'll waive the sell fee. But is StubHub legal? If you want to file a refund arbitration claim against StubHub for COVID-19 related event cancellation, you should follow the steps below. Tap Tickets in the navigation bar at the bottom. Lindsay is the author of this solution article. Sorry we couldn't be helpful. These include national distributors like StubHub and Ticketmaster, as well as local organizations, including the Annenberg Center for the Performing Arts and the Penn Museum. Explain your scenario, and provide any applicable evidence. Get browser notifications for breaking news, live events, and exclusive reporting. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics.