how do i contact stubhub for refund? how do i contact stubhub for refund?

Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. After the switch, you will enter the email address you use to access the community in order to reset your password. Click on any of the links and there is a private message link on the moderators page They can assist you. If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. Poor customer service is the biggest pet peeve to DoNotPay. Bradley R. Hightower. We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. And never again. She came back and said I'm refunding your money butand then starts fighting with me again. Fatsuma Stagehand For buyers, StubHub guarantees: Youll get the tickets you ordered in time for the event and theyll be valid for entry. Cannot believe that I was stupid enough to use StubHub I will never use you guys again I will tell all my friends to stay away unless you want to get ripped off! But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. Still learning the basics of personal finance? There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. I live in GA - was supposed to go to a premier league game in England in March. What Happens If I DonT Pay National Insurance Contributions? StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. Customer Support Send us a message Open our virtual assistant, click on "Contact form" and let us know how we can help you. Just log into your DoNotPay account using any. Email: This information has not been added. Does StubHub have live chat? Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 The clause is designed to protect both buyers and sellers. If I am correct, the sellers will be part of this discussion because I would assume Stubhub would be the intermediary -- charging fees and such, but not using the $s that the seller received from me? See if youre using the right email and password. We'll email you when an event is canceled. JEVAR IS WHO HANDLED MY CALL. Louisiana All rights reserved. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. New Jersey Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. I have been trying to purchase tickets for over a week now. Find help with your questions from other fans through our own peer-to-peer community! Check out the table below to see the best alternatives to StubHub. After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. They're upset StubHub is refusing to . And on Friday, the Galaxy announced that the third game between the Los Angeles rivals, taking place on Friday, August 24, is officially sold out for StubHub released its fourth annual preview of the most in-demand touring acts for the summer of 2018, and Taylor Swift returns to the top of the list; U2 topped the list last summer and Adele in 2016. Apply your StubHub balance during checkout on your next purchase. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. If refunds for your event are approved by the Event Organizer, you will see a "Request a Refund" link in your online account. Find customer service from top companies including phone number, online support, social media and chat, View all 117 StubHub customer service reviews , LA Galaxy announce El Trafico on August 24 at StubHub Center is a sellout, Taylor Swift Tops StubHub's Most In-Demand Summer Concerts List, NEW REPORT: How StubHub Uses On-Demand Payments To Keep Resellers Loyal. StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. How do I contact StubHub for a refund? Let us teach you the major money lessons you NEED to know. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Copyright 2020 Scripps Media, Inc. All rights reserved. You can reach the corporate office at 415-222-8400. An email might never be responded to, and the same goes for phone calls. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. I had to ask for a manager. How to reach a live person: Speak "customer service" at first prompt. You can also try refreshing your Listings page. on 2/28 at 12:51PM Request and Get a StubHub Refund Right Now. StubHub also has live chat operating 24/7. Viagogo, a tickets marketplace, bought StubHub in February 2020. I've been a customer for a long time and am not happy. But they are horrible and didn't contact me to let me know they had to cancel my tickets to cover there self. Enter your gift card PIN in the PIN field when prompted. Interactive chat Contact us United States and Canada. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. If you believe you are not getting a proper ticket refund from a vendor, you can contact New York's Division of Consumer Protection. StubHub has made an exception in one case: If "the buyer's billing address or event is in one of 14 states with consumer laws around refund," the customer still can get a refund. 1.866.788.2482. Learn more about how we make money. "So were afraid that its just gonna be money thrown to the wind.. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. Help us improve this article with your feedback. They showed my same seats that they cancelled sold and the payout. Keep in mind that you may not be refunded in money. Hours of Operation: 5:00 AM - 8:00 PM PT weekdays. Phone: 866-788-2482. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. This happens when tickets are reprinted, but they are usually still valid. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Are You Having Trouble Getting in Touch With StubHub? StubHub was founded in 2000 and its current CEO is Eric H. Baker. If your event is cancelled, well automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement) Bought your tickets at the venues box office? Stubhub said they have the seats were listed until a hour past kickoff. Those will be paid out by the end of May. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . StubHub is a marketplace where fans buy from and sell tickets to one another. It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your . Events postponed or rescheduled won't be refunded, Fowlks said. If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. Very dissatisfied customer. Combined with viagogo, we now span 90+ countries around the world. Enjoy!Make sure we land in your inbox, not your spam folder. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. I was refused to talk with a supervisor , I had 4 tickets listed. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. DoNotPay records the details of your purchase to boost your chances of winning the refund. how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. This number works. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected] Our helpline number is 1-888-929-7849. SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. From everything weve seen, the StubHub customer support is quite thin, to say the least. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444. Whats The Difference Between Class 2 And Class 3 NI Contributions? Find the sale. Review, To see your event status, log in to your StubHub account and select 'My tickets' then. please contact StubHub US Customer Service at 1.866. Click here to update this department. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. You will never be contacted directly by a buyer or prospective buyer You can adjust your ticket prices to reflect marketplace value at any time. Congratulations on your sale. And the exact same seats they re listed and sold for a different amount sold and the payout. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. They have a VOID watermark. Dorado, PR 00646, Metro Office Park Customers can keep their credits if they like. No problem. Sit back and relax while we do the work. DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. DoNotPay can be by your side during the process and help you sue any company in small claims court. Customer Service training is needed. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. DMing or direct messaging is sending a private message to one of the moderators, NikkiM -https://stubhub.community/t5/user/viewprofilepage/user-id/724, KattW -https://stubhub.community/t5/user/viewprofilepage/user-id/8, AllyD -https://stubhub.community/t5/user/viewprofilepage/user-id/24, Paul -https://stubhub.community/t5/user/viewprofilepage/user-id/25. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." Have a StubHub question? How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. If you think you're eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. (Business Insider calculated that the payments in seven locations were more than $16.7 million.). Would not make an exception,to a hotel reservation I made thru Priceline. NewsletterDollar ScholarStill learning the basics of personal finance? From everything weve seen, the StubHub customer support is quite thin, to say the least. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds United States - California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee Canada- Alberta,British Columbia,Ontario,Quebec StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. to check out everything we offer. It is now November - this is ridiculous. Thanks SO much! If its past 10 AM on the day of your event and you dont have the tickets, please contact us. Having difficulty navigating this. A Personal Loan can help you mitigate losses and get back on track. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. Hawaii Have an idea for StubHub? Please note that, for canceled events, no . Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Your refund will be processed to the payment method used at the original time of purchase. You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! We have a great help article here which provides the steps to list these Mobile Transfer tickets. You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. The chat support is available 24/7 on computers or mobile devices connected to the Internet Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. Re: Buyer hasnt accepted ticket As long as you sent the ticket to the correct email (and it sounds like you did if you copied it) then you will be paid even if the buyer never accepts Depending on the site you transfered from you will receive an email when the buyer accepts. Your sale is valid and you will be paid on your sale 5-8 business days after the event. Lots 81-82 Street C StubHub is also required to process any refund requests it receives going forward for the events at issue. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. Hurry up and access DoNotPay from any web browser to check out everything we offer. This number worked fantastically, and I got all I needed accomplished! For obvious reasons, this isnt usually a satisfying compensation. Customerscomplained to the media andfiled lawsuits. Purchased 2 NFL tickets on StubHub. Reach out to customer service representatives via social media, Call the event organizer and state your case. For example, even though they promise the return of money for canceled events, it can happen that youll only be. All Rights Reserved. How to Contact StubHub for fraudulent tickets. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form to StubHubs legal department. 7 calle 1, Suite 204 After this experience, I'll take my business elsewhere. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Please note that all sales are final, and refunds are only allowed in limited circumstances , as explained in our Purchase Agreement: If your event has been cancelled and not rescheduled, no action is required to receive a refund. As for other major vendors, Ticketmaster and Live Nation state on their websites that they automatically refund canceled shows. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. What Qualifying Event Would Trigger 18 Months COBRA Continuation? Besides Adam Sandler all he likes is hockey, and we dont see that starting up anytime soon either," Marrali said. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. You never know when you might find yourself financially strapped - the good news is you have options. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. If you have already been paid, we'll charge your credit card on file to recover the payment. Check out the table below to see the best alternatives to StubHub. Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e Open a new browser and try logging in again. All you need to do is follow these short steps below: Voil! Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. So the funds are available but you only adhere to the state-by-state laws? We will process the refund to your original payment method within 5 days. . Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! but I havent been able to get in contact with anyone from StubHub. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Enter your gift card number in the Add a Fancode & gift code section. They may sell them for more or less than face value. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. These are the steps to do it: Gather all the information you have on the purchase Dial +1 (866) 788-2482 Wait for a StubHub representative to reach you Explain your case the best you can They say $0.00. Georgia See detailed StubHub customer service rankings, employee comments and much more from our sister site. Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC With only these four steps, your refund request is faxed. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. Go ahead and file a chargeback on your credit card. Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. For customer support people can visit their help topics to search for answers to questions or browse popular topics. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. North Carolina StubHub sellers set the price of their tickets. Explain your scenario, and provide any applicable evidence. 1.866.788.2482. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. Copyright 2007 - 2023, ContactHelp.com. How do I contact StubHub for a refund? Guaynabo, PR 00968. and take advantage of this neat service whenever you need it. They are printed with duplicate. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee For example, on the sale of a $100 ticket, the buyer would pay $110. No matter how you get them, well email you when theyre ready. On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. The worlds largest ticket marketplace StubHub is home to over 10 million sports, music and theatre events in over 40 countries. Reply anytime to let us know how we can improve. If I did I woulda dropped my price or took my friend to the game. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. The company prides itself on being a Fan-to-Fan service. The company prides itself on being a Fan-to-Fan service. Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. We are changing the way you register and sign-in to the StubHub Community. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. It's a code that starts with SH followed by some numbers. New York Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. StubHub suspended that policy in March 2020, following the mass-cancellation of events triggered by COVID-19 concerns. Phone Call 1-866-788-2482. I called Customer Service back again and ask for a full refund because the tickets were supposed to be delivered immediately upon purchase to cell phoneand the girl from Customer Service fought with me. If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. Alternatively, you can send us an email at [email protected] FAQ Lots of answers to questions are in our FAQ. does that mean nothing now because the compant wants to keep their pockets full of now stolen money? When you buy tickets as a guest, check your order confirmation email for a 6-digit access code. Pennsylvania New Yorkers, however, are in luck. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. If you purchased on a registered account, your credit is available within your StubHub Wallet. It is free to list tickets for sale, and to search for tickets to buy on StubHub. You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Is SeatGeek legit? In most cases, tickets arent issued until 24 hours before the event When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. Yes Postponed events may not be eligible for refunds. Ads by Money. I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. International orders are handled a bit differently than those within the US, @Lighty7. I was a no show due to a soft water flooding of o Did you find it helpful? No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. 6:00 AM - 7:00 PM PT weekends. Click here to explore your options! If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . Personal Loans can provide financial relief during an emergency. As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. The cash refund will be issued by May 31, 2021 and will. This means sellers set the ticket prices. I would like cash refund too. Perhaps Its Time to Switch to Something Other Than StubHub. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina Your TIN is typically either your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses. I would like to request a refund for the cancelled Billie show versus the credit that Ive received. Click that link and you're good to go. We'll do our best to get back to you in the next 24 hours. https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25. Use of this website signifies your agreement to our. Marrali just wants her money back, and she's not the only one. Sorry we couldn't be helpful. The Ohio Attorney General's Office said the reversal came after a multistate investigation lead by Ohio Attorney General Dave Yost. If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. The seller would net $85.. Ohio Attorney. A few days later I'm only paid out for 1 set of tickets. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. You have lost a customer for life! The deal requires StubHub to honor its refund policies and not change its refund policies for purchased tickets unless the purchasing consumer consents to the change. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. Mobile transfer tickets are transferred to you and viewed on a mobile phone Youll need an iPhone or Android phone to scan your tickets at the gate. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. There Application crashes. This material may not be published, broadcast, rewritten, or redistributed. StubHub offersthe retroactive refunds because the live events industry is opening back up. Covid 31 Refunds 41 StubHub 211. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location.