ticketek marketplace refund ticketek marketplace refund

Can I use a Ticketek gift card or voucher? I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Please comply with any stated ticket limit for this event. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. If there is a financial failure of any Transport provider. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) What can I do if my tickets are lost, damaged or stolen? Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. Are Refundable tickets available through Ticketek Marketplace? Lost a baby recently? How do I contact Ticketek? - Ticketek Australia Emergency Services Police, Fire and Rescue Service or other Emergency Services. Not that they are necessarily wrong, but people often don't comment when things go routinely right. Companies can ask for reviews via automatic invitations. Buy guaranteed tickets for sold out events at a fair price. I sent a message via the website and got the pdfs a day or so later. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! An incident number or report from the Police or relevant traffic authority. PDF Ticket & Entry Conditions IfYoudid not make reasonable alternative arrangements to Attend theBooking. A doctor cannot be You or a member of Your family. I have now been trying for a refund for 6 months. No way to recover tickets. This is not an insurance policy. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. I have now been trying for a refund for 6 months. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Fuck that, what a joke of an optional extra. Pleased to meet you, won't you guess my name? 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. ?DO NOT BUY TICKETS FROM TICKETEK! (Receipt required for Doctors note refund up to 50 or equivalent). means the unforeseen change of the date of an examination that. .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . If there is a financial failure of any Transport provider. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). Ticketek refunds, the true facts - The Vigilante News A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. Where the examination is being provided by a commercial business (not by an educational board). This is such scummy conduct. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! They gave me specific number to call to move tickets. Hands down. Attendance at business meetings and business travel. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Why is your site permanently unavailable. Suncorp Stadium You may also wish to resell your tickets if you cannot use them. Ticketek takes the issue of scalping seriously. Still waiting for my refund 6 months. We use dedicated people and clever technology to safeguard our platform. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. Ticketmaster Resale | ProductReview.com.au We may consider other Emergency Circumstances at our discretion. To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. means a requirement to move address imposed on. Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. Its a disgrace. Any temporary relocation for work must be for a period of at least 3 months. Ticketek Marketplace (marketplace.ticketek.com.au). I couldn't return to where I was, no progress, the booking system repeated itself, etc. Seven tries before I finally got my second choice of seats. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Ticketek Marketplace Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. Everybody else looks like a paedo. i spent 2 hours online and still didn't manage to secure tickets. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. I've purchased a ticket and my event is tonight! After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. Fire A report from the fire service and/or police. Attendance at business meetings and business travel. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. (This can normally be obtained from the transport companys website). and subject to change at any time. Sick relative? I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. :(, tails, they sent an email saying they has processed the refund. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Forcing people to own smart phones is not giving people choice and freedom. What happens to my money when I buy a ticket? {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. Finally got an answer from them when I contacted fair trading to help. Can I get a refund or exchange? - Ticketek Marketplace NZ Help - Confluence A copy of the letter requiring Jury Service. Attend participate in, take part in, use, or be present at. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. I'd be interested whether this is something the ACCC would be interested in. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. Sell tickets directly from your Ticketek Account. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? Cannot add tickets to wallet. They need a better system and more staff it seems. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". Safe, Fast and Verified They stole my money too. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. In event of a Refund Application the English language version shall be the basis of settlement. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. I have contacted your Customer Service team but have not received a response. For many, international travel is back on the cards. Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. Ticketek wastes YOUR TIME like it doesn't matter. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. A copy of the letter requiring Jury Service. To apply for a Refund simply click on the link in your booking confirmation email, or click here. Ticketek Marketplace - Buy and Sell Tickets A doctor cannot be You or a member of Your family. Sell Ticketek tickets | Tixel Sell tickets directly from your Ticketek Account. Where a Ticket is offered for sale, sold or Any temporary relocation for work must be for a period of at least 3 months. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. Find out how we combat fake reviews. Youmade an unsuccessful request for annual leave for the date of theBooking. I can not believe in this day and age HOW BAD this company is. , please contact the Customer Service team directly for further advice about your Refund. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. What should I do? means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. The customer service was super helpful and I got the ticket value back and it sold super quickly. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. Stick to Ticketmaster. To apply for a Refund simply click on the link in your booking confirmation email, or click here. What to do?? Ticketek Marketplace - Buy and Sell Tickets Any translation of this document from English is for assistance and information only. Don't EVER buy for a friend, NIGHTMARE. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. They will do anything to hide from you. Safe, Fast and Verified etc.WHERE IS THE ACCOUNTABILITY? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Share. Do I need any special hardware or software for print at home tickets? What gives? I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. The only reason people buy tickets from Ticketek is they have no other choice. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. is cancelled, postponed or cannot be fulfilled by the. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. Released a technology that is fully flawed just like the rest of the governing bodies around the world. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. They do but its retarded. Why is this company even allowed to operate?????? Here are 8 tips for writing great reviews. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. Tixel is a safe ticket marketplace to trade tickets from Ticketek. Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU Secure Accounts Widget Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Our integration means you can list tickets for resale directly from your Ticketek account. The call centre shut the phone to the customer's face.. Might be worth looking into? Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. But the thing is, they didn't. Buy guaranteed tickets for sold out events at a fair price. Once got a response to an email because I didnt purchase the ticket wont gi. The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . It's criminal and needs serious investigation. Armed Forces Naval Service, Marines, Army or Air Force. Times are approx. I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. Where You have not been physically examined by a Doctor prior to the date of the Booking. No way to recover tickets. Simply do not try to contact them in any way shape or form.Worst customer service. I find the app difficult to navigate. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Attend participate in, take part in, use, or be present at. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. are the business owner or registered Director, or a member of. Anyone waiting for refunds from Ticketek? Ghosted for 6 months now to then often have to go to their desk at the venue to follow up the issues. means an unforeseen circumstance completely outside. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. How totally useless. Years ago I did a few days temping at Tiketek. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. Privacy (data erasure request) )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. I would and do prefer not to use their services. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo Ticketek Voucher: $25 OFF Mar 2023 | Nine means cancellation or significant delay of flight(s) which. Can never get a refund on tickets and/or speak to someone within Ticketek. Voluntary relocation or where you are changing employer for a new role. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. Sell tickets directly from your Ticketek Account. Refunds & Exchanges - Ticketek Australia Clunky unhelpful booking site for Mary Poppins Melbourne. Create an account to follow your favorite communities and start taking part in conversations. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents.