The user goes to the web page and downloads and runs the app. Then you can use your iPad as a second display for your Windows. By the time I tested SOS, Splashtop already had the answer because it was a"known issue", but MY techs didn't know about it.________You really should keep "smug mode" off. If I choosethe second item (with Active in the name), it opens the Splashtop connection and leaves the RDP session running. (HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Splashtop Inc.\Splashtop Remote Server). 4. Unfortunately, this hasnt worked for me I am finding that it will still keep disappearing. This will automatically shut off the device. It's ONE specific product with ONE specific issue on SOME computers, and NO OTHER PRODUCT matters, not even one of their own other products. : I was messed up by which Windowss pointer would I change for ( Guest or Host ). If I try to help one of those RDP users via Splashtop, when I log into their RDP session via Splashtop's choice to connect to the active RDP session, it kicks them out of their RDP session, and if they log back in via RDP, it kicks ME out of the Splashtop connection. What are some of the best ones? If there's a NinjaRMM rep here, give us the situation if you would. Now hopefully you understand why i said "can you use VNC?". That is why I posted here, asking for a specific set of steps to be tested USING SPLASHTOP, but you answered "Cant you just use VNC or something similar? NO! Alternately if you are already in Trackpad Mode try toggling this off and on again while moving your mouse. Select Start > Settings > Devices > Mouse > Additional mouse options > Pointer Options and adjust the pointer speed. I hope this works Ill know in a few hours/days. Thank you. I had to remove the machine from the domain Before doing that . Shame on me for thinking that an actual Splashtop user could test what I asked!----------------Regarding your "after originally not getting the answer you were looking for and getting nowhere with the one and only set of people that could actually help you" comment, you seem to have missed the point of why I posted here in the first place. Move on!Gregg, For any poor soul who may still be following this thread, the originalSPECIFIC issue with Splashtop has been fixed with their release on 6/21/20 of the Splashtop Streamer 3.4.0.0 version, a product specific to Splashtop and NO other product.The new Splashtop Streamer fixes the SPECIFIC Splashtop issue I noted in my original post and as noted multiple times, it is 100% unrelated to ANY other products suggested or mentioned.Note: items in bold text were highlighted in case someone else has poor reading skills.Gregg, BTW, who is "Denis (LiteManager)" and why is he spicing every post?Gregg, You sound like someone who would go to the doctor complaining of pain in the third finger of your right hand, and when the doctor asks, "Can I amputate your left foot? This has annoyed, angered, frustrated and wasted time for me for SO LONG!!! All remote desktop connections are secure and encrypted. Interesting. Testing VNC or something similar, even SOS, would be have been irrelevant. Users can then drag the monitor window to the second monitor on their home computer as well as expand each one to fill its respective screen. This option can be enabled or disabled by using the Lock keyboard and mouse checkbox in the Security tab of the Streamer. In the lower right corner of your screen are controls to open the toolbar and access the on-screen keyboard. Pc mac download - Splashtop Remote Desktop 2.6.4.0 download free - Access your computer from another PC or phone - free software downloads - best software, shareware, demo and trialware For future readers, Mark's response that "Our team will post a response for you at Splashtop support site (your ticket) shortly with a workaround to resolve the corner case win7 issue" was the fix (renaming a specific file). It frustrated me because I see these types of "answers" all over the place that contribute nothing to the conversation and usually end up in them getting derailed, just like this one. Unfortunately, its not a total fix as the issue is happening again as I type in this text box, but at least in the Office apps I can see what Im doing. The Addon "3dxInventor" is NOT installed. Remember that if youre remotely controlling your office computer, any software your company uses to track your activity on your office computer can still be used, just as if you were using the work computer in-person. I posted here because the Splashtop team WAS NOT HELPING because they repeatedly did not read what I had sent to them that CLEARLY STATED the issue was trying to connect to the "Active" session and NOT to the Console session. WHY would you recommend doing so, when my question was about a specific problem with a specific application, i.e., Splashtop? Ensure the device has a stable internet connection and all proxy, network, and Splashtop software settings are properly configured; Ask the network administrator if the following addresses are accessible on your network: amazonaws.com (as Splashtop servers reside on Amazon Web Servers), Make sure the port 443 is open for all traffic, including non-ssl. Create a new remote connection to the Windows machine and start printing. Thanks again for helping to uncover the corner case win7 issue with terminal switching. Unfortunately, this solution did not fix my Windows 10 mouse cursor issue while working remotely . Whoopee! LOTS of people here use Splashtop. There are some additional options under the Settings menu. Also, you can compare Splashtop with the other remote access tools by checking the Splashtop vs. TeamViewer and RemotePC vs. Splashtop articles. 0 Comment actions Please sign in to leave a comment. Actually it would allow you to work out whether you have an exchange error or a network error. And what are the pros and cons vs cloud based. Now, when Windows is loading with the spinning dot on the display, press and hold the power. However, another option besides uninstalling drivers is to reboot a key called VirtualDisplay. Today I finally had time to google wtf made the cursor disappear. Solution 1. After that, all you need to do is plug in your mouse and it should start working! Getting a top-tier mouse is going to cost you $50 to $100 no matter what sensor type you pick. Thanks Gregg. No, obviously, I cannot use VNC or anything else to test this specific Splashtop issue. Set secondary authentication options, such asdevice authenticationandtwo-factor verification to prevent unauthorized users from remoting into your computers under your account. You will see a screen that looks like this where you enter the users 9-digit code. Splashtop Personal app introduction; Hot Topics. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. If nothing else works, try downloading the certificate (gdroot-g2.crt) from GoDaddy: Turn on Reduce display quality when network is slow: Try utilizing lower resolution for the remote display , Check for network issues by running a ping test on both computers/devices, Open terminal/command prompt and type ping www.google.com -t, Run the test above on both machines (while being connected to Splashtop), and check the results for errors and connection timeouts when disconnects occur, Run speed tests on both of the computers/devices, Once the test is complete, note the networks upload, download, ping, and download speed as high ping times (latency) can trigger lag during remote sessions, Even if the test returns a pass result, ensure non-ssl packets are permitted via port 443, Navigate as follows: System Preferences>Security & Privacy>Privacy, Click on the lock at the bottom of the window to make edits to the Accessibility settings, Click on the lock again to make sure no further edits can be made. I had to remove the machine from the domain Before doing that . It usually happens when I go back to the RDP session from my local computer. When a remote session is established, a large notification will pop up letting the user know that the computer is being remotely access. The file transfer function is invoked from within a session. Sound like it is working. Launch the app on your PC and choose " iOS " and then " USB ". AnyViewer, a powerful remote desktop connection software for Windows Server and Windows PCs, is a great choice. Right-click on each mouse and choose " Update driver .". Solution 6. ", which is completely unrelated to Splashtop's issue. See Software Compare Both. Step 3. Complex processes are happening to adjust different screen resolutions between home and at the office and this can cause some visual side effects. NinjaRMM remote access services not working (TeamViewer, SplashTop, Self thing) Among possible other issues, NinjaRMM is NOT up and running. Logitech options find the ipad with your. With Splashtop Business Access, you can remotely access your Windows and Mac computers from an unlimited number of Windows, Mac, iOS, Android, and Chromebook devices. Users will find the taskbar located at the bottom of the office computer. Therefore, your recommendation of "Cant you just use VNC or something similar?" Say hello to your cursor when editing text again! If you do not have a touchscreen monitor or Windows PC, and your mouse and your keyboard have stopped working in Windows 11/10, it makes things a bit difficult. Your remote access session is complete! Because you came on a forum with extremely limited to none knowledge on the software in question after originally not getting the answer you were looking for and getting nowhere with the one and only set of people that could actually help you. USEFUL. Because as I noted several times and proved with images, I already KNEW that Splashtop "isn't working as it is meant to" work on those computers (all 15, but two different models). You should see a prompt to pair your mouse. To verify, connect to a remote computer using RDP (via VPN or protected login as I outlined), then connect to that user's RDP session using Splashtop as in the image below.I appreciate any help!Gregg. When I first set it up, everything was fine, then in came new IT manager and applied the company theme to everything and the problems start. can you use VNC? Flashback: March 3, 1971: Magnavox Licenses Home Video Games (Read more HERE.) Splashtop Remote Support (Plus and Premium plan), While operating the remote device, run the application you used for printing, Choose Splashtop PDF Remote Printer from the dialog box, Choose the local printer youd like to print from, While using the Mac, open the App Store. I have a system with me which has dual boot os installed. "You seem to be as qualified at reading English and looking at pictures as Splashtop's support was. "My response frustrated you because you were under the cosh" is incorrect. Limitations of the "Lock keyboard and mouse" feature Microsoft MVP: Office Dev My thought process was maybe if I locked it on the computer I'm playing on, it would be locked in the same position as the splashtop game. And what are the pros and cons vs cloud based. Search apps & features in the start menu and open it. 3. Any quicker keyboard shortcuts? Thanks, Cameron. I added a "LocalAdmin" -- but didn't set the type to admin. In the sample illustration below, it is shown as enabled. It's possible to use Splashtop and RDP together, but as you connect with Splashtop, you should Not log to the windows login of the Console and should just immediately switch to the RDP terminal session. The good news is, this is not a huge obstacle and the solution is practically as simple as printing from the same operating systems, once the correct reader is installed. But now with iOS 13 making it possible to use a mouse with iPhones and iPads, you can control your remote desktop with a mouse when remoting from your iOS device! Apply, and voila, the cursor is visible again and the remaining pointers are still white. It's irrelevant to your specific situation, but hey, hack it off and see if it fixes the problem!Gregg. A drop-down menu (the blue down arrow V at the top of the screen) gives you access to additional control options. Sorry JR Im still on my learners plates when it comes to Mac . Select Google Chrome and click Uninstall. Please note: This may reposition your desktop icons. To continue this discussion, please ask a new question. He only would be correct if I were trying to connect to the Console session, but that is NOT what I told them I wanted to do. 4. Look for the "+" SOS icon when you start the app and tap it. So pleased I found this after trawling through all the idiot didnt read the manual posts on other sites. Click the "+" SOS icon or select SOS | Connect to Users Computer from themenu, You will see a Connect to Users Computer dialog where you will enter the 9-digit code that the user gives you (in the steps below). If, after all that, the app continues to error out, users may have to uninstall and reinstall the Splashtop app. If any readers can provide advice for Mac please leave a comment! 04-10-2020 12:26 AM. They give you the code and you enter it in your Splashtop App (after clicking the SOS + icon) and that starts the session. (LogOut/ My Microsoft Keyboard or Mouse doesn't do what I want it to You can change settings, set left-click, right-click, and middle click settings, key settings and configurations, and scrolling resolution. Multi-Monitor Viewing Options Multi-to-Multi Monitor View The true multi-monitor experience. When a computer freezes, the first sign is usually that the mouse has stopped responding on the monitor. Note that the page will automatically detect their operating system and offer them the Windows or Mac download if they are on a computer or a mobile app download if they are on a mobile device or tablet. While frustrating, there are a few methods to resolve this issue: The ability to remote print is not only convenient but integral in the modern world of remote work. Click Continue to hide the hints and view the remote computer screen. No matter how many ways you try to twist my SPECIFIC ISSUE to fit your answer, YOU ARE WRONG.Gregg. On the streamer computer, navigate as follows: Right-click install_driver64.bat (for 64-bit OS) or install_driver.bat (for 32-bit OS), Create a remote session to the client computer, Once the drivers installed, a virtual display will appear after a remote session begins effectively (usually called SP-DSP00), Show solid color background on remote computer desktop. response? Do you see that ITALICIZED word "specific" right before "Exchange server" in the scenario? "Exchange isn't receiving emails" can you use kerio to see if that receives email? It just made you look like a fool when you tried in vain to defend the Exchange scenario with added, unrelated information about testing with Kerio. View all posts by Cameron Dwyer, Disappearing cursor, Missing cursor, RDC, Remote Desktop. However, if the remote computer is on your companys network while youre remotely accessing it to browse the internet, your company can still monitor your internet activity as if you were using the office computer in person. At least that almost makes it possible to use the system. GUEST or HOST! What if 100 people all jumped in and said that their other product works, would that have helped figure out why SPLASHTOP did not work? Thankfully the fix is a pretty simple one. This black screen will linger for a few seconds, and then the app crashes. When trying to hover over the edge/corner of a window to resize the point "jumps" several mm right and up. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Your solution OFFICIALLY ends the nightmare. Welcome to the Snap! Deselect Auto-hide the taskbar. This will blank the screen of the remote computer while youre accessing and controlling it so people physically in front of the workstation are unable to watch you work. Companies would need to do this with a separate tool as Splashtop does not provide any web monitoring tools. This does work in LogMeIn, TeamViewer and GoToMyPC. And for this you can use Flexihub software. Lock the remote computer's keyboard and mouse while in session. The cursor on certain parts of the screen would end up being the same color as the white background and therefore disappear. See all Splashtop remote access and remote support solutions. Some seem to have resolved this by either enabling or disabling mouse trails in Control Panel -> mouse. If the above methods dont work, wait for the device battery to drain naturally. Please help attach logs in your ticket. Sometimes an error message will appear, and sometimes it wont. To connect your mouse to your iPad or iPhone, follow the steps below: Set Up Bluetooth Mouse to iPad or iPhone Open the Settings app Select Accessibility Select Touch Select the AssistiveTouch toggle - this will open a new menu Select the AssistiveTouch toggle at the top to turn it on In the same menu, select Pointing Devices not useful to get the answer as to why exchange isn't installing but proves that you don't have a local PC issue with installing software and allows you to discount the local PC being unable to install anything as the source of the problem. Learn how your comment data is processed. This black screen will linger for a few seconds, and then the app crashes. perfectly!Why didnt In no time youll feel more in control of your computer when accessing it from an iPhone or iPad! Mouse pointer does not change to resize or hyperlink when hovering over edges of windows or URLs etc. Warning Notifications Warn notifications are used when Splashtop is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a . You said it because you failed to properly read and comprehend the issue at hand and that the requested test steps had nothing to do with ANYTHING other than the specific software and specific situation outlined in my original post.---------Finally, the fact that Splashtop themselves, minus my support techs, knew about the problem PROVES ONCE AGAIN that my points have all been correct and that "Cant you just use VNC or something similar?" You can try these steps to resolve the issue: Configure Splashtop settings for individual remote PCs: The next time users create a connection, the display will be crisper since its adjusted the resolution to mirror your home computer/laptop. Step 1: Power off your PC by holding the power button. Oh my gawd, Id have your babies if it were biologically possible!!!! Follow instructions 1-5 above to make sure AssistiveTouch is turned on. Thanks Gregg. After LastPass's breaches, my boss is looking into trying an on-prem password manager. I was about to start digging into Citrix settings. Was this reply helpful? someone logs in with RDP remotely, the console session will get logged out, and During a remote session on the office computer, right-click the desktop; Select Duplicate these displays from the Multiple Displays section. Privacy Policy. That would be the only reason I can think of for someone to say that. Even though Splashtop SOS just happens to work, SOSALSO IS 100% IRRELEVANT to the Splashtop issue that I had with the regular Splashtop product. local_offer splashtop Spice (3) Reply (4) flag Report TX2uk anaheim Avoiding Business Email Compromise Phishing Scams Start by downloading and installing the Splashtop Business app, Access all of the downloads in the left column of https://www.splashtop.com/sos/downloads. Before doing anything, make sure the issue isn't a temporary one. Simply locate the device you need from the list, and click the Connect button beside the device's name. '"Oh, I understood that completely when I first read it. So, when remoting into your computer, click and hold the mouse and then move the cursor up and down to scroll. It's NOT a matter of opinion; it is FACT that it is irrelevant to the specific situation.--------------. (i haven't tried this it is just a blind suggestion), Sure, I could "just use" VNC, or AnyDesk, or TeamViewer, or any of the dozens of other remote support tools, but let me ask you this question. 0 Comment actions Techsupport November 18, 2015 20:46 Just to add another item: The menu dropdown works after I make any change to the Windows Theme. I decided to let MS install the 22H2 build. (LogOut/ My tablet and computer are on the same local network. Below is the fastest and most efficient way to configure this option. Hello!I have a ticket open with Splashtop support (#111861) but I am getting ABSOLUTELY NOWHERE with them. Have your end-user go to the SOS app download link displayed in your Splashtop app (sos.splashtop.com or sos.splashtop.eu, depending on where your account is located) to download and run a small program or app and give you the 9 digit code. (Idk why) Hope this helps someone else besides me, who likes the original white cursor scheme. mouse click not working on desktop but works on task bar and elsewhere. Therefore, ANY response mentioning a product other than Splashtop is 100% irrelevant. The Session Code field and Connect button allow you to enter the 9 digit code from the users computer or device that you want to access. On mobile devices, the experience of controlling the remote computer is a little different than when working on a computer because you wont have a mouse. This means the IT department or company managers also have the same sort of computer access they have at a physical office. How to Use iPad as a Second Monitor In order for you to use your iPad as a second monitor, we will be using a paid app. Whenever you plug in a mouse, it restarts the mouse drivers and this alone could resolve the issue. It seems the problem is more widespread and affects most input or editing controls across many applications in the remote desktop session. No. Reconnect the mouse. Your ""Exchange isn't receiving emails" can you use kerio to see if that receives email? Click or a mouse, which will open up to visit the house, but if i can Check through the settings and adjust any you want to change. The Current Sessions list shows you currently running sessions under your account. THANK YOU! Run the Splashtop Business app that you installed above (on your Windows, Mac computer or iOS or Android device). Please note: If you are connecting to a dual-monitor system, three virtual displays will appear. It is so frustrating when it disappears . On the guest machine (that you are remoting into) simply edit the current Windows theme and change the mouse cursor. (LogOut/ NOTE : If you are prompted for an administrator password or for confirmation, type the password, or click Continue. The office display fills the monitor, so users wont see anything from the home computer/laptop. Im using Windows 11. What are some of the best ones? The GoToMyPC Pro Plan costs $41.50 (monthly-billed price) per computer per month and supports access for 2 to 50 computers. The Splashtop onscreen prompts show the 3 steps. It was made automatically irrelevant BY YOU the second it mentioned something outside of the specific Splashtop issue and specific requested Splashtop test steps. The mouse cursor showed the busy pointer when hovering over the desktop. Using the Num Lock key Make sure the computer is not frozen by pressing Num Lock on the keyboard. Go back and read what I posted about the Exchange scenario. I will work with our team actively to help resolve if the issue persists. Its geared specifically for businesses that wish to provide access to remote computers for IT and help desk support. In the Mouse properties window, change the Scheme to Windows Black (system scheme) Say hello to your cursor when editing text again! Steps: Open the Terminal on the computer with streamer installed and execute the command: touch "/Users/Shared/SplashtopStreamer/com.splashtop.input.hid" Restart the "Splashtop Streamer" program. I dont know how many mistakes I made because I couldnt see the (expletive deleted) mouse pointer. 0 OF COURSE I could use an alternative, but that is not what I asked about. The "Active" named session should allow BOTH simultaneously.I have sent them proof that it worksa screen shot of a live RDP session on one monitor with Splashtop connected to it on another monitor, and both live. Get started with Splashtop for free with our free trial below to get unlimited remote access to your Windows and Mac computers from your iOS (or practically any other) device! You are wrong, pure and simple.Your ridiculous "Ahh so my suggestion was valid" comment is WRONGAGAIN!!! When on a Splashtop session, the mouse cursor won't change when hovering over buttons, pane dividers etc - it just remains a pointer. Haha, you get the award for the most enthusiastic reply posted on my blog. @phlyx This is a common problem is being solved. and was challenged. GoToMyPC. This method DOES work in my office to connect to a Windows 7 VM or a Win 10 physical computer.Their first response was, "Splashtop and RDP use the same ports, so this would force one user using a RDP/Splashtop to boot the other user off." It felt like I am dealing with Dell support techs with their blinders on.I will do their suggested workaround and try it again.Thank your much less frustrating help!Gregg, Mark,The question Clicking the Connect button will open the native Splashtop app on your computer or mobile device with the session code loaded and you can start the session from the app. At that point, I knew I was in for a long week. Click " Apply " and then " OK ." When you begin the session, the remote computer screen will open in a window on your computer. Reinstall Google Chrome. Youll also get fast connections with HD quality and sound and see your remote computer screen in real time. When you start a session to access a Windows computer, there is a checkbox where you have the option to Connect as Admin. I did not need ANY other steps to prove that. Many other remote control solutions do not have this security feature. This is the contextual mouse cursor.Any help welcome please before we get onto Splashtop support? Benefits of a Multi-Monitor Setup Whether you're using your iPad as a second monitor or outfitting it as a multi-monitor setup, there are a lot . Smugness, right back at you, except properly backed up this time.--------------"because it allows you to see if the PC is preventing you or splashtop isn't working as it is meant to"IS WRONG. Step 3. BTW, their SOS product DOES work on these problem systemswhich I figured out a few days after my post.Did I ask if other remote support tools had the issue? As part of my job I do A LOT of manual editing of large XML config and CSS files directly on servers with Notepad++, and the disappearing cursor has plauged me for over a 2 years now! Mouse pointer disappearing when using splashtop for extended display. With iOS 13 introducing mouse support, you can control your remote desktop with a mouse when remote connecting from an iPad or iPhone iOS device. If this still doesnt work, try running an older version of the app. Reinstall Google Chrome and try again. but that didnt help. The difference between you and I here is that when they corrected me, I acknowledged it that I screwed up and didn't try to defend my unhelpful answers.