And even if you don't save your details, lots of computers and mobile phones will 'auto-fill' addresses and card details that you have previously entered when you are filling out your payment information. Choose from countless Cash Back deals & discounts, also from your favorite brands & online stores. How do I unsubscribe from your newsletter? Artists whose tickets have appeared on Viagogo under listings placed by GES SL, said they were appalled by the ease with which industrial-scale ticket touting continues unchecked. Jun-18-2021 11:52 AM. I offered my ticket for sale on Viagogo, and I recieved an e.mail that it is sold, they asked me to confirm the selling process and I did, but when I click on the button that would show me the buyer address it gives me "an error " !! 2.1 Requirements. Join the 36,151 people who've already reviewed viagogo. It has ordered Viagogo to sell StubHubs international business, including the Spanish operation at the centre of fraud allegations, to satisfy competition concerns. How do I change my payment method for getting paid? StubHub said it did not sell tickets speculatively and has no relationship with a company called Global Experience Solutions. Sellers should use our automated online confirmation process. Crucially in your case, this means. Viagogo said that its fraud team had investigated your complaint, and detected no evidence of wrongdoing. Start today for 5% back on up to $1,000,000 in branded sales. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. Limerick, County Limerick 35 reviews; The information provided by Viagogo for GES is incorrect but the Guardian has established an link between the two companies. The CMA should immediately intervene and investigate these allegations and take necessary legal action.. This does not prevent us from varying these terms without reference to them. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Having raised this issue specifically with the CMA back in January, FanFair will now write to [the chief executive of the watchdog] Andrea Coscelli and his enforcement again urging immediate action. Letter to ask for a refund of an unsatisfactory wedding service, Faulty product? You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. The Sellers and the Buyers are hereafter jointly referred to as the Members. We endeavour to rearrange delivery with the customer or arrange a collection point. viagogo Entertainment Inc is registered in Delaware, at the following address: 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. that provides clear information on your rights offering simple solutions to solve your everyday consumer problems. We will also add sales or value added tax on our fees as applicable. 5.1 Investigations. Viagogo have become the focal point for calls to tightly regulate . Viagogo Reviews in New York City, NY | Glassdoor Viagogo Engaged Employer Overview 281 Reviews 5 Jobs 221 Salaries 180 Interviews 50 Benefits -- Photos + Add a Review Viagogo New York City Reviews Updated Aug 16, 2022 Find Reviews Clear All New York City, NY Area English Filter Found 16 of over 281 reviews Sort Popular Popular COVID-19 Related You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. MARKET REPORT: Airline stocks fly higher as German carrier Lufthansa returns to profit after torrid time during Covid pandemic, Prove what Britain's worth, says MAGGIE PAGANO: Over last 20 years or so UK investors have fallen out of love with British equities, Leonardo DiCaprio and Kim Kardashian quizzed by FBI over links to fugitive financier, Housing market seeing signs of life after grinding to a halt last year, according to online estate agent Rightmove. | Read 12,461-12,480 Reviews out of 30,829 This fee is displayed in the selling process and covers the cost of marketing your tickets to millions of potential buyers worldwide. Unlike Section 75, chargeback isnt a right or law and offers no guarantees, but it is a way your bank may be able to help you. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer. 5.2 Violations, Termination and Suspension. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. 'This is the benefit of working with a regulated and trusted platform like Viagogo. To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. Why aren't first-time buyers benefitting from an increase in homes if so many buy-to-let landlords are selling up? Reiwa 5th Spring Tour Grand Sumo Tickets. Some links in this article may be affiliate links. Save as much as you can and opt for investment trusts over trackers. Did you find this answer helpful? Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. If the face value has been reduced by the organiser, the refund will be for the discounted face value price paid. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. I consider myself to be relatively savvy when shopping online, but this is something I fell foul of when I moved home recently, resulting in several painful calls to a customer service number to explain and rectify my mistake. It sickens us to think our gigs might lead to fans being ripped off by what is now a thriving, immoral industry. Best Shopping Deals In the know quiz Viagogo says it paid me in November, but it has not turned up in my account. This is so we can promote the sale of tickets and items that You list for sale. 2.13 Ticket Information. Our customer service team has assisted this customer at length and provided all the information and proof he needed to identify the bank account in question. What is the viagogo complaint handling process? buyers felt they were not provided with full upfront terms and conditions of the ticket, or relevant details about restrictions including resale restrictions. From sport to music, comedy to dance, festivals to theatre - we offer the widest choice of the most diverse events. 1. Viagogo sells tickets from one fan to another, so it does not issue refunds - instead, it sells the tickets on again and passes the proceeds to the seller. the price it is sold for on the primary market). I want to return my goods, what are my rights? Sellers: once your tickets have sold, viagogo charges a service fee. Musicians condemned Viagogo amid renewed concern about resale websites, which allow fans but also professional ticket touts to sell on music, theatre and sports tickets for profit. It can happen on any website where payments are taken. Contact your bank or credit card company, ask the Financial Ombudsman Service (FOS). When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Either process allows you to get your money back, if you believe the goods you purchased are damaged, different from those described or didnt arrive. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. 2.15 Claims under the viagogo Guarantee. A CMA spokesperson said the watchdog was concerned about these reports of speculative selling.. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. The reader's wife had saved card details for an old account on Viagogo years earlier, but as they did not use the website regularly, neither remembered doing so. Job Title. Borrowing on cars balloons to record levels: Some 41BILLION was locked up in motor finance last year - is this a worry during a cost-of-living squeeze? Sharon Hodgson, the Labour MP who co-chairs a cross-party group investigating ticket abuse, said: It shouldnt be for campaign groups, artists, venues or promoters to monitor a secondary ticketing website to ensure that it is acting legally. We will be looking closely at this evidence to ensure that the order has not been breached. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Because the 9 delivery fee refund was coming directly from the company, it was refunded to the card you paid for the original tickets on. You are viewing the PayPal Community Archives. You also agree not to separately contact the Buyer at any time for any reason. But for its part, Viagogo having checked your account for evidence of fraud and not found any was understandably unwilling to issue a refund when the money had been paid to a card under your name, which you had seemingly registered on to your account. 2. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. A source close to Viagogo said it had no other connections to Global Experience Solutions. Is commercial property a great value investing opportunity? Its worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. Please remember that you will not be paid for this sale. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. You may only use the Services if You can legally enter into and form binding contracts. How do I change the email address on my account? Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. Campaigners say ticket resale company Viagogo is not fully complying with a court order to reform its practices. If you have added a new payment method, remember to click on the "star" icon to make this your default method for getting paid. Why can't I sell my tickets through my Ticketmaster account? 2.9 a) Exception to Sellers Obligation to Confirm. If you are unsatisfied with your bank or credit card provider, or your claim is unsuccessful, you can ask the Financial Ombudsman Service (FOS) to investigate your case. How can I change my bank details for my resale order? A world famous rockstar who died young wrote me letters in the '60s: If I sell them now for 20k, will I have to pay tax? Ireland 39 reviews. To open a dispute: 1.Log in to your PayPal account. In addition, you will be charged to cover the cost of finding replacement ticket (s) for your buyer. What are the viagogo Terms and Conditions? You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Nobody deserves to profit from concerts other than the musicians, crew, promoters, bar staff, and all who work on the events, and a ticket should only ever be worth the price printed on it., Original reporting and incisive analysis, direct from the Guardian every morning. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. Your payment will be initiated 10 business days after the event takes place. How to get a refund, repair or replacement. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. In future, if you have issues confirming or fulfilling . Madrid-based GES SL listed thousands of tickets, including more than 600 events in the UK, on the Viagogo website, which is Britains largest ticket resale platform. 2.4 Listing. How do I change my payment method for getting paid? Is that normal? We do not write articles to promote products. 7.5 Miscellaneous. Location. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. If youre not offered a refund, you dont have to accept this situation. You warrant that you are over 18 years old and have the legal capacity to make the transaction. How to overhaul your portfolio and make your money work harder, The secret to becoming an Isa millionaire? Scottish victims of Viagogo have vowed to keep fighting after the rogue ticket firm were forced to hand back more than 100,000. You can update your payment method as long as you haven't yet been paid. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. You can do this in a couple of ways: Cash out the bond at your local bank or via TreasuryDirect. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. One disgruntled customer, Claire Turnham, has started a Facebook group called Victims of Viagogo and spearheaded a campaign to give support and advice to others who feel they have been "ripped . Get a discount code to save on your internet security, Listen to podcasts and books for less with these offers, Get the ultimate broadband and entertainment bundle, Get great deals on existing and new plans, Have a clean house and save money with these offers, As chip designer Arm chooses to float in US Ex-chancellor warns London stock market now 'less attractive'. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Buyers: viagogo charges a service fee on top of the ticket price. Why can't I see my order or sale in my account? We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. 2.8 Work-life balance. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. Apparently not. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. Here is what happened. We are not involved in the actual transactions between Buyers and Sellers. The same court order also requires Viagogo to provide its customers with contact details of the people theyre buying from. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. TicketNetwork. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. I have since learned that Viagogo pay Google well to turn up first in these searches making people believe that . I got food poisoning while eating out, can I get my money back? This is often referred to as mitigating your loss. When listing seated tickets, all tickets in the same listing must be consecutive seats. Should you save for your child's future by opening a Junior Isa - and is it better to choose cash as interest rates rise or invest in stocks and shares? Your first port of call was to query this with Viagogo, which said it had paid the money to a card that was registered on your account, under your name. I sold my tickets on Viagogo as a sate sale. In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. This does not affect our editorial independence. Viagogo employees rate the overall compensation and benefits package 2.8/5 stars. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Shoppers are advised to double check card details when shopping on computers or mobile devices. We may also first deduct any amount you owe us from any amount we owe you. I can't see my Resale tickets available to buy on the website. Touts who use this tactic advertise tickets they do not yet have, wait for a buyer to order them, before seeking to procure some from the concert organiser. Don McLean Concert Tickets. Hello has anyone had a successful outcome from viagogo through paypal. Welcome to viagogo's online ticket exchange (the "Site"). viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). where did nick turani go to college brian buffini net worth 2018 Viagogo sells tickets from one fan to another, so it does not issue refunds instead, it sells the tickets on again and passes the proceeds to the seller. Report. According to anonymously submitted Glassdoor reviews, Viagogo employees rate their compensation and benefits as 2.8 out of 5. Contact your bank or credit card company to verify the authorisation of payment to viagogo. StubHub sold $4.75 billion in tickets last year, taking in $1.1 billion in fees, according to eBay's annual report. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. But, there are certain scenarios where you're entitled to claim a refund if you purchased from an unauthorised secondary site, and there are steps you can take to get that refund. In all transactions there is an onus on the seller to agree to certain terms and conditions, which includes the right to sell a ticket. Property body publishes guidelines for homeowners considering installing it, Were mortgage rates below 4% a flash in the pan? You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. We do not allow any commercial relationship to affect our editorial independence. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. It offers fans the opportunity to buy and re-sell tickets, which were originally bought from official concert organisers. If You do not qualify, do not use the Services. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. 4.3 Sellers Shall Not Include Promotional Material with Tickets. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). As you don't use this account any more, when Viagogo told you the final two digits of the card that the money had been paid back to, you didn't recognise them. 2.8 Pay & benefits. How much does Viagogo pay per year? 'Our multi-step security process to ensure the validity of account changes, including the input of any bank details, to protect our buyers and sellers is only one part of the assurances we provide. Do I have to pay a service charge if the service is poor? . The CMA, which has repeatedly clashed with Viagogo and StubHub over breaches of consumer law, is already scrutinising the merger of the two companies. To register, You must provide your real name, address, phone number, and email address. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. Three major secondary ticketing sites - StubHub, Get Me In and Seatwave - have formally committed to ensuring better information will . If you paid by credit card If youve spent more than 100 and less than 30,000 you can claim on your credit card if something goes wrong. Event dates, times, venues and subject matter, which are listed on the ticket, may change. Look for an option to transfer the tickets through the original ticket provider's account. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. My daughter fell for a Facebook ticket sales scam that CRANE ON THE CASE: NatWest mortgage mix-up has left me with CRANEON THE CASE: HSBC froze my small business bank account Can you get a refund if a show or event is scrapped, you What you need to know about money: Listen to the This is Money podcast, 'The Beast' British-built Rolls-Royce appears on Top Gear in 1998, TikToker reveals Asda to leave your vehicle smelling 'lovely', Skoda gives drivers tips on how to travel with dogs, Dacia's new Jogger estate transforms interior space into a bedroom, See Prince Philip's Land Rover that sold for record amount. Fast forward a few years, and the details she entered were still saved on your account. This is Money is part of the Daily Mail, Mail on Sunday & Metro media group. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. 1.4 Modification. Viagogo has said it will stand by another dubious seller, who used a false address in Dundee to list hundreds of tickets." That, claims Webb, is the same seller listing tickets to Lorde shows in . Can you help me find out what has happened here? All the tickets you will find on this website are sold by legit agencies and trustworthy sellers. Many e-commerce websites use psychology to persuade you to buy, Viagogo have taken it too far. INVESTING EXPLAINED: What you need to know about 60/40 - Norway's Equinor doubles stake in major untapped North Government pushed to ease rule stopping 'pension BUSINESS CLOSE: Arm to shun UK for US listing; Pearson Rightmove shrugs off housing market blues, Pearson profits lifted by English language demand, Arm to shun the City for Wall Street listings, Tesla cost-cutting fails to impress investors, Schroders profits plummet on volatile markets, Ted Baker-owner joins race for Hunter Boots, Put your question to our team of independent experts. Viagogo doesn't sell tickets themselves, but provides a platform for resellers to sell tickets, in a similar way to Ebay or Gumtree. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Contact your bank or credit card company to verify the authorisation of payment to viagogo. 2.3 Username and Password. Selling ticket FAQs. The Viagogo Guarantee allows you to make claims if you receive the wrong tickets from a seller. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. You will need a username and password to access the Site and use the Services. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. A Madrid address given for GES SL on Viagogo not only gives an incorrect street but the company name is incomplete. . If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. Check the accuracy of the security code (also called CVV2 or CVC2) For Visa, Mastercard, Maestro, Switch and Electron this is the last 3 numbers on the back of your debit card. You don't use the website regularly, so did not realised that you had any card details saved you presumed the money would go back to the account you originally bought the Paul Heaton and Jackie Abbott tickets with, which you had enteredmanually when you made the purchase. Scammers often look to exploit demand for the most popular events by selling fraudulent or non-existent tickets. Viagogo is currently one of the world's largest ticket marketplace, and were one of the first ticket vendors to see major success online. See all 12 articles. Information released by Viagogo showed that touts have grabbed thousands of pounds worth of tickets to see artists such as Ariana Grande and Fleetwood Mac, which they then advertise to music fans . But, it's unlikely you'll be able to claim back any additional expenses such as travel or hotel accommodation in the event of a cancellation. If tickets are not consecutive, then the Seller must create a separate listing. You will need to support your claim with correspondence and evidence so your bank or card provider can see youve already taken reasonable steps to resolve the issue yourself. Yes No Contact Customer Support Regional Settings You also say that despite being in contact with them for months, Viagogo only recently told you which bank the card that the money had gone to was with, which was what triggered your memory of the old account.